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In your Personal Area, select the “Register Card/OBE(VIA-T)” option. Enter the number of the card/OBE you wish to register and attach the document proving you own the card/OBE (VIA-T).
You will receive an email informing you that we have received your application. Once the documentation has been validated, you will also be informed by email that the card/OBE (VIA-T) has been accepted or rejected, or whether a correction is required.
Once the card/OBE (VIA-T) is registered in our system, you will be able to request the corresponding invoices.
For a card/OBE (VIA-T) to be linked to invoices and/or subsidies, you must expressly carry out the corresponding application process.
You can find these procedures in the corresponding sections “Your Invoices” and “Your Subsidies”.
It is important to remember that if you remove a card/OBE (VIA-T) from the system, all the applications linked to it will be cancelled, i.e. both the subsidy and the invoice application linked to the card will be cancelled, as well as the payment link to a specific number plate, if any.
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In order to be able to request an invoice for a card or VIA-T (OBE), it must be registered in the system.
Once you have registered it, go to the “My Invoices” tab. On this screen you can request an invoice for the cards/VIA-T (OBE) you have registered in the system (please note that not all VIA-T (OBE) devices can be invoiced by motorways, so you will have to check with the issuing entity that provides the corresponding invoice).
If this will be the first invoice linked to that particular payment method, you will be able to select whether you want to receive the invoice for the current month's journeys or from a previous date onwards.
Remember that once you request an invoice for any card/VIA-T (OBE), you will receive a monthly invoice until you decide that you no longer wish to receive one. To stop receiving them, all you have to do is go to “My Invoices” and remove the card/OBE that you no longer want to be included in the invoicing process.
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The “My Invoices” tab contains a “Payments in cash” option.
On this screen you can request an invoice for the cash payments you have made, choosing the address to which you would like the invoice to be sent.
Before attaching the receipt via the application, check that the entire image, including the complete barcode, is clearly visible. It is important to bear in mind that the system will carry out the invoicing process using the images of the receipts you submit. You do not need to have one document per receipt; several images may appear in the same document, but you should make sure that they are all clearly visible.
Remember that if the entire image is not clear and legible we will not be able to issue the corresponding invoice. Once attached, it will be moved forward to the corresponding validation process in order to check its validity.
Once the validation process has been completed, you will be able to check on the website whether it has been read correctly or not. If the receipt is acceptable, it will be taken into account when issuing the next invoice.
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On this screen you can find the information on invoices already issued and the journeys linked to these invoices, and you can download them in PDF format.
The list of journeys on the invoice will include a list with information for each journey: Card/OBE no., date and time of departure, journey entry and exit station, fee group, date of charge remittance, and amount paid.
Remember that in order for a journey to be included in an invoice you must first complete the invoice request process. We will show you how to carry out this process below.
You can download the data displayed on the screen as an Excel file.
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You can add a new address for the sending of invoices.
Once you have accessed your personal area, by entering your username and password, you will be able to change the address.
To do so, click on “My Invoices”, “Delivery Details”, and then “Add Address”.
A window will open where you will have to enter the new delivery address and click on “Save”.
After having carried out these steps, you can select this address for the sending of invoices.
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In order to see the details of your journeys, after registering, you must register those cards/VIA-T(OBEs) in the system for which you wish to view the journeys.
Once you have registered your payment method, through the “MY JOURNEYS” section you will be able to view the transactions linked to all the cards/VIA-T(OBEs) that you have registered or have been registered in the past. You will be able to choose the desired date range.
A list will be displayed with information for each journey: Card/OBE no., journey entry and exit station, date and time of departure, fee group, amount paid, and charge remittance date.
The data shown correspond to journeys for which the remittance has been issued to the financial institution linked to the card/OBE. If there is a journey that does not appear, it may be because the remittance for the journey has not yet been issued or because it is a journey with departure from a station other than those managed by Interbiak (AP-8 motorway, Bizkaia section; Southern Metropolitan Bypass; Artxanda Tunnels). You can download the data displayed on the screen as an Excel file.
